This Privacy Policy explains how FAGAN CONSULTING (PTY) LTD, registration number 2024/062316/07, trading as AutoPoint Scaling (“AutoPoint Scaling”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal information.
We are committed to protecting your privacy and handling your personal information lawfully, reasonably, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.
1. Who We Are
AutoPoint Scaling provides digital marketing, reputation management, review generation, and related online business growth services to businesses.
Legal entity: FAGAN CONSULTING (PTY) LTD Trading name: AutoPoint Scaling Company registration number: 2024/062316/07 Country: South Africa Email:[email protected] Website:https://autopointscaling.com
2. What Personal Information We Collect
We may collect personal information directly from you when you visit our website, complete a form, book a call, contact us, become a client, or use our services.
The personal information we may collect includes:
- Your name and surname;
- Business name;
- Email address;
- Phone number;
- Website URL;
- Business location;
- Billing and payment-related information;
- Information submitted through website forms;
- Communication history with us;
- Information required to provide our services;
- Technical information such as IP address, browser type, device information, pages visited, and website usage data.
If you are a client, we may also process limited customer or contact information that you provide to us for the purpose of delivering reputation management, review request, automation, or marketing services.
3. How We Collect Personal Information
We may collect personal information when:
- You submit a form on our website;
- You book a consultation or strategy call;
- You email, call, or message us;
- You purchase or subscribe to our services;
- You provide information during onboarding;
- You use our website;
- You interact with our advertisements, landing pages, or online content;
- A client provides information to us for service delivery purposes.
We may also collect information automatically through cookies, tracking pixels, analytics tools, or similar technologies.
4. Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
- To respond to enquiries;
- To book and manage calls or consultations;
- To provide our services;
- To onboard new clients;
- To manage billing, subscriptions, and payments;
- To communicate with clients and prospects;
- To deliver reputation management, review generation, automation, and - marketing services;
- To improve our website, services, and client experience;
- To send relevant updates, service communications, or marketing messages;
- To comply with legal, tax, accounting, and regulatory obligations;
- To protect our rights, property, systems, and business.
We will only process personal information where we have a lawful basis to do so, including where processing is necessary to perform a contract, comply with the law, pursue legitimate business interests, or where you have given consent.
5. Client Data and Customer Information
As part of our services, clients may provide us with customer or contact information so that we can assist with review requests, reputation management, customer communication, or marketing automation.
Where we process customer information on behalf of a client, we do so only for the purposes of providing the agreed services and in accordance with the client’s instructions, applicable law, and reasonable data protection practices.
Clients are responsible for ensuring that they have the necessary rights, permissions, consents, and lawful basis to provide customer information to us for processing.
6. Marketing Communications
We may send marketing communications to people who have contacted us, requested information, opted in, or where otherwise permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe option provided, replying with an opt-out request, or contacting us directly at [email protected].
We will not sell your personal information to third parties.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyse traffic, understand visitor behaviour, and support advertising or retargeting activities.
Cookies may collect information such as your IP address, browser type, device details, pages visited, time spent on the website, and interactions with our website.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect how the website functions.
8. Third-Party Service Providers
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
- Website hosting providers;
- CRM and automation platforms;
- Payment processors;
- Email and communication platforms;
- Analytics and advertising platforms;
- Cloud storage providers;
Professional advisers such as accountants, legal advisers, or consultants.
We only share information where necessary and expect third-party service providers to handle personal information securely and lawfully.
9. Payments
Payments may be processed through third-party payment providers. We do not store full payment card details on our own systems.
Payment providers may collect and process payment-related information in accordance with their own privacy policies and legal obligations.
10. International Transfers
Some of our service providers, systems, or platforms may be located outside South Africa. This means personal information may be transferred to, stored, or processed in other countries.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is protected in accordance with applicable data protection laws.
11. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
When personal information is no longer required, we will delete, destroy, or de-identify it where reasonably practical.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction or updating of your personal information;
- Request deletion of your personal information where legally permissible;
- Object to certain processing of your personal information;
- Withdraw consent where processing is based on consent;
- Request that we stop sending you marketing communications;
- Lodge a complaint with the Information Regulator of South Africa.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend that you read the privacy policies of any third-party websites you visit.
16. Children’s Privacy
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website with the effective date updated accordingly.
Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.
18. Contact Us
For questions about this Privacy Policy or how we handle personal information, contact us at:
