These Website Terms and Conditions govern your use of the website operated by FAGAN CONSULTING (PTY) LTD, registration number 2024/062316/07, trading as AutoPoint Scaling (“AutoPoint Scaling”, “we”, “us”, or “our”).
By accessing or using this website, submitting a form, booking a call, communicating with us, or using our services, you agree to these Terms. If you do not agree with these Terms, you should not use this website or our services.
1. About AutoPoint Scaling
AutoPoint Scaling is the trading name of FAGAN CONSULTING (PTY) LTD, registration number 2024/062316/07.
We provide Google review growth, reputation management, Google Business Profile support, and related marketing services for local businesses, practices, and service providers.
Our services may include, but are not limited to:
- Google review request systems;
- reputation management;
- review monitoring and reporting;
- Google Business Profile support;
- local marketing support;
- follow-up systems and automation;
- consulting, implementation, and related services.
2. Website Use
You may use this website for lawful purposes only.
You agree not to:
- use this website in any way that violates any applicable law or regulation;
- submit false, misleading, or fraudulent information;
- attempt to gain unauthorised access to the website, systems, accounts, or data;
- copy, reproduce, sell, or exploit any website content without our permission;
- interfere with the security, performance, or functionality of the website;
- use the website to send spam, harmful code, malicious content, or - unlawful communications.
We may restrict, suspend, or block access to the website if we believe these Terms have been violated.
3. Enquiries, Forms, and Bookings
When you submit a form, book a call, or contact us through this website, you agree that the information you provide is accurate and complete.
Submitting a form or booking a call does not guarantee that we will work with you. We may decline to provide services to any business, practice, or individual if we believe they are not a good fit, if we cannot provide the service responsibly, or for any other lawful reason.
4. No Guarantee of Specific Review Ratings
AutoPoint Scaling does not guarantee any specific Google review rating, including 5-star reviews.
All Google reviews must reflect genuine customer, patient, or client experiences.
We do not create fake reviews, buy reviews, write reviews on behalf of customers, or encourage clients to manipulate their review profile.
Clients must not request, approve, or participate in any activity involving fake reviews, misleading reviews, review gating, incentivised reviews, or any other activity that violates Google’s policies or applicable law.
5. Google Review Compliance
Our services are designed to help businesses request reviews from genuine customers, patients, or clients in a structured and compliant way.
Clients are responsible for ensuring that:
- review requests are sent only to genuine customers, patients, or clients;
they do not offer incentives, discounts, gifts, payments, or benefits in exchange for reviews;
- they do not pressure customers, patients, or clients to leave only positive reviews;
- they do not ask us to remove, hide, suppress, or manipulate genuine negative reviews;
- they comply with Google’s review policies and all applicable laws.
Google may filter, delay, remove, reject, or decline to publish reviews at its discretion. Google may also suspend, restrict, or take action against - Business Profiles that violate its policies.
AutoPoint Scaling is not responsible for any action taken by Google or any third-party platform.
6. Results and Promotional Offers
Any results, examples, claims, testimonials, or case studies mentioned on this website, in advertisements, or in marketing materials are examples only and are not a guarantee of future results unless expressly stated in writing.
From time to time, we may offer promotional guarantees, free setups, trials, or limited-time offers. These offers are subject to the specific terms stated at the time of the offer.
Where we offer a review-related guarantee, such as helping a client get a certain number of Google reviews within a set period, the guarantee is subject to:
- the client having sufficient genuine customer, patient, or client volume;
the client providing required access, information, and approvals on time;
- the client using the system as agreed;
- the client not violating Google’s policies or applicable laws;
- Google publishing or accepting submitted reviews;
- no delays caused by the client, Google, or another third-party platform;
- any additional terms agreed in writing.
Unless expressly agreed otherwise in writing, “working for free” means continuing the agreed service without charging the monthly management fee until the stated target is reached. It does not mean refunds, cash payments, or indefinite services outside the agreed scope.
7. Free Setup or Trial Services
If we offer to install a review engine, system, or related service for free, the free setup is subject to approval, availability, and fit.
We may decline to install or continue a free setup if:
- the business is not a good fit;
- the business does not have enough customer, patient, or client volume;
- required access or information is not provided;
- we believe the business is asking for fake, misleading, or non-compliant review activity;
- the business is in a restricted, inappropriate, or unsuitable category;
- continuing the service would create legal, reputational, operational, or platform risk.
A free setup does not mean the service is free forever. Paid services, subscriptions, or ongoing management fees may apply after the free setup or trial period, but only where agreed with the client.
8. Client Responsibilities
Clients are responsible for:
- providing accurate business and contact information;
- providing access needed to set up and manage the service;
- approving message wording, workflows, and setup details where required;
- ensuring that all customer, patient, or client data provided to us is collected, stored, and shared lawfully;
- ensuring that review requests are sent only to genuine customers, patients, or clients;
- complying with Google’s policies and all applicable laws;
paying fees when due;
- communicating changes that may affect service delivery;
- ensuring their staff or team members cooperate with agreed processes where required.
We are not responsible for delays, poor results, or service issues caused by missing information, lack of access, lack of client cooperation, insufficient customer volume, third-party platform issues, or client policy violations.
9. Payments, Billing, and Subscriptions
Fees for paid services will be agreed separately with each client.
Unless otherwise agreed in writing:
- subscription fees are billed monthly;
- payments are due in advance;
- failed payments may result in service suspension;
- fees are non-refundable once the billing period has started;
- setup fees, if applicable, are non-refundable;
- prices may change with reasonable notice.
If a client fails to pay on time, we may pause, restrict, or terminate services until payment is received.
10. Cancellations
Clients may cancel ongoing monthly services by providing written notice by email.
Unless otherwise agreed in writing:
- cancellations take effect at the end of the current billing period;
- no partial refunds are provided for unused time in a billing period;
- services may continue until the end of the paid period;
- access to systems, reports, or services may be removed after cancellation.
11. Intellectual Property
All content on this website, including text, graphics, logos, videos, frameworks, templates, systems, workflows, documents, designs, and materials, belongs to AutoPoint Scaling or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use our materials for commercial purposes without our written permission.
Any systems, workflows, templates, automations, documents, training materials, or other materials we create or provide as part of our services remain our intellectual property unless otherwise agreed in writing.
12. Third-Party Platforms and Tools
Our website and services may rely on third-party platforms and tools, including but not limited to:
- Google;
- Google Business Profile;
- Meta/Facebook;
- GoHighLevel / LeadConnector;
- Mailgun;
-Stripe or other payment providers;
- calendar and booking tools;
- email, SMS, WhatsApp, or communication providers;
- website hosting providers;
- analytics and tracking providers.
We do not control these third-party platforms and are not responsible for their downtime, errors, policy changes, review filtering, account restrictions, data issues, outages, or service interruptions.
You agree that your use of third-party platforms may also be subject to those platforms’ own terms, conditions, and policies.
13. Privacy and Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
By using this website, submitting a form, booking a call, communicating with us, or using our services, you acknowledge that we may process personal information as described in our Privacy Policy.
Clients are responsible for ensuring that any customer, patient, client, staff, or business information they provide to us has been collected and shared lawfully.
Where applicable, clients must ensure that they have the necessary consent or legal basis to share personal information with us for the purpose of providing services.
14. Confidentiality
During the course of providing services, either party may receive access to confidential or commercially sensitive information.
Both parties agree to take reasonable steps to protect confidential information and not disclose it to third parties except where necessary to provide the services, required by law, or agreed in writing.
Confidential information does not include information that is publicly available, already known before disclosure, independently developed, or lawfully received from another source.
15. Disclaimer
This website and its materials are provided for general information purposes only.
We make reasonable efforts to keep the information on this website accurate and current, but we do not guarantee that all information is complete, accurate, or up to date.
Our services do not guarantee specific rankings, specific review ratings, specific enquiry volume, specific revenue results, or specific business outcomes unless expressly agreed in writing.
Marketing results can vary based on many factors, including customer volume, client cooperation, market conditions, platform behaviour, review submission behaviour, and third-party platform policies.
16. Limitation of Liability
To the maximum extent permitted by South African law, AutoPoint Scaling will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, reputational harm, loss of goodwill, or loss of business opportunity.
Our total liability for any claim relating to the website or services will be limited to the amount paid by the client to AutoPoint Scaling for the relevant service during the one month preceding the claim, unless otherwise required by law.
Nothing in these Terms limits any liability that cannot lawfully be excluded or limited under applicable South African law.
17. Indemnity
You agree to indemnify and hold AutoPoint Scaling harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:
- your use of the website or services;
- your breach of these Terms;
- inaccurate or incomplete information you provide;
- your violation of Google’s policies or applicable laws;
- your misuse or unlawful sharing of customer, patient, client, or staff data;
- any request for fake, misleading, incentivised, or non-compliant reviews;
- your failure to obtain required permissions, approvals, or consents.
18. Links to Other Websites
This website may contain links to third-party websites. We are not responsible for the content, accuracy, policies, security, or practices of third-party websites.
Accessing third-party websites is done at your own risk.
19. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with the updated date.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
20. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms, the website, or our services will be subject to the jurisdiction of the courts of South Africa, unless otherwise required by applicable law.
21. Contact
If you have any questions about these Terms, contact us at:
