Build confidence before the first call
Recent, genuine feedback helps prospective patients understand what visiting your practice is like.
Google review request system
More patient reviews. Less chasing for your team.
Patients often mean to leave feedback, then life gets busy. Make it easier with a personalised thank-you, a simple review link and thoughtfully timed follow-ups.
Book a free strategy callYour Healthcare PracticeText message
Today · 4:12 PM
Hi Sarah, thank you for visiting our practice today.
Thank you, Sarah!From everyone at your practice
You’re welcome to share an honest Google review of your experience. Your feedback helps us improve.
Thank you — I’ve shared my feedback.
★★★★★A new Google review
from Sarah
from Sarah
Illustration only · fictional conversation
What your patient sees
A thoughtful thank-you, with a simple next step.
A review invitation should feel like it came from your practice—not a generic campaign.
We help shape the message, timing and process around your team. Use a friendly thank-you and a clear link so patients can choose to share honest feedback without extra effort.
- A personal message in your practice’s voice
- A clear route to your Google review page
- Considerate reminders and a way to opt out
- Contact channels and consent checked during setup
Healthcare client example
Southway Optometrists
22 → 22
Google reviews · rating moved from 4.3 to 4.9.
Historical client example from our existing website. Results vary between practices.
See the before-and-after evidence →+0
Google reviews · Southway Optometrists
+0
Google reviews · ProSport Medi
0 days
From 9 to 48 reviews · Imran Tilly Optometrist
Why it matters
Let patient experiences help people choose.
When someone compares nearby practices, your reviews are often part of their first impression.
Support your wider Google presence
Your reputation works alongside your profile and website. Explore our local visibility service.
Answer the questions people care about
Comments about communication, the team and the experience can help people decide whether to contact you.
Create a useful feedback habit
A consistent process brings patient feedback into view and gives your team something practical to learn from.
Your part01Your team 02AutoPoint 03Together
A simple routine for a busy practice.
We agree the setup with you, then keep the day-to-day process straightforward.
Confirm the right details
Provide approved practice information and the contact details needed for the agreed review-request process.
Set up the invitations
We prepare your messages, review link and follow-up sequence, with your approval before launch.
Review and refine
Monitor what is being sent, new feedback and opportunities to improve. Past-patient outreach is agreed separately.
Real healthcare practices
See the results behind the numbers.
Published examples from our South African healthcare clients.
Optometry
Southway Optometrists
22 → 230
Google reviewsGoogle rating: 4.3 → 4.9
Medical practice
ProSport Medi
3 → 83
Google reviewsReview growth and improved local visibility
Optometry · Meyerton
Imran Tilly Optometrist
9 → 48
Google reviews in 45 days39 additional reviews
Historical results, not a forecast. Review growth alone does not prove additional bookings.
Learn morePractice growth guide Practice growth guide
Build a better review routine.
A practical review process for a busy practice
Make feedback part of your routine without adding more daily chasing.
Read the guide →Keep review requests honest and respectful
A thoughtful approach to invitations, privacy and public replies.
Read the guide →What kind of feedback do you ask patients for?
Honest feedback about their experience. Invitations should not depend on a patient promising a positive rating.
What do you need from our practice?
We confirm your profile, approved messaging, available contact details and consent process during setup. Your agreed proposal sets out integrations and scope.
How quickly could new reviews appear?
That depends on patient activity, your starting point and whether people choose to respond. The client examples show historical outcomes, not guaranteed results.
How do you avoid overwhelming patients?
We agree a reasonable message sequence, spacing and opt-out process, then review how it is working.
Can we invite previous patients?
We first check the intended audience, available consent and appropriate scope with your practice. Any outreach should be relevant and respectful.
What happens if we need to change the process?
Talk to us so we can review the messages, timing or setup. Your proposal and agreement explain the support and commercial terms that apply.
Free strategy call
Make patient feedback part of your practice.
Let’s look at your current review profile and the simplest way to make honest feedback more consistent.
On the call, we can look at:
- Your current review activity and nearby practices
- What patients would receive from your practice
- A process your reception team can maintain
No cost. No obligation.